FAQ

LevlUp is a drink powder in many different flavors. In combination with water, it creates a unique gaming booster® that supports your performance and lets you focus even better on the essentials.
Whether it's PC, console or mobile gaming - whether you want a tasty beverage or want to support your performance - our Gaming Booster® is for every gaming fan!

There are no restrictions on the sale of caffeinated beverages from the government and regulatory side here. Adolescents & pregnant women should consume caffeinated beverages only under supervision as a matter of principle. Therefore, we recommend the consumption of LevlUp from the age of 16.

The daily recommended serving is equal to 1 x 8 grams (8 grams = one heaping scoop). This recommended daily consumption amount should not be exceeded. You can, however, divide this amount into several servings (eg. 2x 4 grams).
Note: Increased caffeine content (250 mg per serving). Not recommended for children, adolescents, pregnant women and nursing mothers. We recommend consumption from 16 years.

We recommend still water so you can shake properly. If you want to use sparkling water, then please mix only with a spoon and do not shake.

Our shakers differ in shape, size and design. Nevertheless, you can enjoy a large serving (8g LevlUp - 500ml water) in all shakers. You can find all shakers HERE.

We always try to have all flavors in stock at our logistics center, however, if there are a lot of orders or delays in production, your favorite flavor may be temporarily out of stock. We will inform all newsletter subscribers immediately in case of reavailability, so best sign up HERE for the LevlUp newsletter right now!

This is difficult to say in general. Usually it takes about 2-3 weeks until an item is available again, but the availability depends on various factors.

Unfortunately, we are not allowed to give medical advice. If you have specific questions about the ingredients in our boosters, please contact a trusted doctor or pharmacist. He or she will certainly be able to help you in this regard.

Unfortunately, we are not allowed to give medical advice. If you have specific questions about the ingredients in our boosters, please contact a trusted doctor or pharmacist. He or she will certainly be able to help you in this regard.

All ingredients in our LevlUp Gaming Booster are not harmful in the recommended dosage. More detailed information about the ingredients and nutritional values can be found on the respective product page in our store! We recommend consumption of LevlUp from 16 years. Not recommended for children, teenagers, pregnant and breastfeeding women.

One serving of LevlUp Gaming Booster (8g LevlUp + 500ml water) contains 200mg of caffeine. For comparison: the same amount of coffee contains about 200mg.

LevlUp was specially developed for the needs of gamers. The high-quality ingredients in our gaming booster support your responsiveness and long-lasting concentration. LevlUp also convinces with top taste and is Made in Germany. Get your first LevlUp gaming booster now® and you'll see that LevlUp is a levl further than conventional energy drinks and other caffeinated products.

LevlUp was specially developed for the needs of gamers. Nevertheless, you can also drink LevlUp while doing sports or studying, as you will also benefit from long-lasting concentration and improved responsiveness.

One tub of LevlUp contains 320g of drink powder. At 8 grams of LevlUp to 500ml of water, that equals 40 powerful servings of your favorite gaming booster.

You can find all the different flavors of our LevlUp Gaming Booster® HERE

The filling height of the tubs is due to technical reasons. When filling the tub, the powder is not always evenly distributed. In order to be able to ensure proper application of the fresh foil, a certain minimum distance from the powder to the edge of the tub must be guaranteed. However, your tub always contains 320 grams.

In each tub of LevlUp there is a measuring spoon. Sometimes this slips a little deeper into the tub. Gently stir through the tub with a dry teaspoon and you should find it.

First of all, don't worry! The hole in your tub is a safety and quality feature: during production, some tubs are provided with a hole to ensure proper pressure equalization. So the hole is intentional and completely harmless.

You can apply a discount code in your shopping cart, under the text “Promotional code”. Then click apply after entering the code.

If you want to get great discounts and never miss a deal, sign up HERE for our newsletter and never miss an offer again.

We are always looking forward to new partnerships, but unfortunately our capacities are also limited. Therefore, we are not actively looking for further collaborations at the moment.
As soon as something should change, we will communicate this publicly. Generally, all news and info about and from LevlUp will be shared via the newsletter, which you can subscribe to HERE.

As a matter of principle, we do not send free products. If you want to get great discounts and don't want to miss any promotions, sign up for our newsletter HERE and never miss an offer again.

Our deals are always valid for a limited period of time - a subsequent participation or issuance of coupon codes is not possible. Therefore our recommendation to you: Subscribe HERE to our newsletter and don't miss any more news or rad deals!

We ship within 2-5 business days. You will receive an email with all details including the tracking number. With the help of this you can monitor your package at any time.
If you have placed your order from a European country, you can view information about payments, delivery times, delivery costs and other shipping information HERE.

As soon as we receive your payment, your package will be processed and shipped as soon as possible. Then you will immediately receive a shipping notification with tracking information.

If you have not received a shipment notification yet, your package is still being processed. As soon as your package has been handed over to the carrier, we will inform you by email.

The processing of a normal bank transfer usually takes up to 5 business days (Monday to Friday). If a typing error has crept into the reason for payment, your payment cannot be assigned and will be automatically credited back to your account. Then you can transfer the amount due again within the 14-day payment period.

If you have not received another email from us regarding your package status after several days after receiving the shipment notification, it may be that your package is waiting to be picked up at a branch. Therefore, it is best to check the shipment tracking status or reach out to our customer service team.
In rare cases it can happen that your package is lost or damaged on the way to you.

If your package is indicated as delivered, first ask your neighbors and family members if they have accepted your package for you. In addition, it may be that a desired delivery location has been selected for your address - in this case you will find your package at this location. If you still cannot find the package, you can contact us.

Placed orders will be immediately prepared for you. Therefore, it is unfortunately not possible to make any changes to your order.
You can still refuse the parcel upon delivery. The courier will take the parcel back to our warehouse and the refund will be issued for you.

We ship within 2 - 5 business days. As soon as your package is handed over to the carrier, you will receive an email with all details including the tracking number. With the help of this number you can check the status of your package at any time.

Placed orders will be immediately prepared for you. Therefore, it is unfortunately not possible to make any changes to your order.
You can still refuse the parcel upon delivery. The courier will take the parcel back to our warehouse and the refund will be issued for you.

If we do not receive payment within the 14-day payment period, our system will automatically cancel the order. There may also have been a typing error in the reason for payment. In such cases, our system can not assign the order to the transfer.

If you would like to return your order, you can write to us here and inform us of your return request. We will then collect your return information and send you the necessary information.

Please note that we can only take back originally sealed LevlUp products. If you have already opened your LevlUp products, a refund is excluded.

From the moment the parcel has been received in our warehouse, we will process your return within fourteen working days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account.

This email means that we wanted to inform you that you still have an open shopping cart stored with us. If you have already ordered and received an order confirmation, don't worry - your order is being processed.

Please contact HERE our email support - we will be happy to help you with your request.
A common cause may be a different mail address

Of course you can use this service from PayPal. We will still send your package to you immediately, because we receive your payment directly from PayPal.

If you have any problems paying with PayPal, please contact PayPal customer support directly at+49 (0) 800 7234500.

A SEPA bank transfer is a standard bank transfer and can be made by you using a transfer form or online banking. Fill out the payment instructions sent to you. Make sure to indicate the correct reason for payment.
A SOFORT transfer is an electronic direct transfer via a third party payment provider. Here you have to follow the instructions of the appearing link within one hour.

The transfer time varies from bank to bank. It can take up to 5 business days (Monday to Friday).

The processing of a normal bank transfer usually takes up to 5 business days (Monday to Friday).
If a typing error has crept into the reason for payment, your payment cannot be assigned and will be automatically credited back to your account.
Then you can transfer the amount due again within the 14-day payment period.

If we do not receive payment within 7 days, our system will automatically cancel the order. There may also have been a typing error in the reason for payment. In such cases, our system can not assign the order to the transfer.

Then keep an eye on your mailbox for an e-mail from Adyen, containing your details and the payment request, to complete your order. Also check your spam/junk inbox.
Once your bank has approved the payment and transferred the money to LevlUp, we will start packing your order and send you a confirmation email when it has been shipped, including a tracking link.
Please note , it can take 2-3 days for your payment to be made. If we do not receive payment within 7 days, the order will be cancelled.

At LevlUp you can pay with the new and even more secure methods of Eurocard/MasterCard Securecode and Verified by Visa. If a payment method with a credit card is chosen, the conditions of the relevant card issuer apply. LevlUp is not a party to the relationship between you and the card issuer. During the ordering process you can choose to pay by credit card. The bank will then authorize the payment and we will immediately send your order.

Paying via Google Pay is quick and easy. During the order process you select Google Pay and are instantly taken to your Google Pay account to make the payment.

Payment with a gift voucher via Amazon Pay is unfortunately not possible, as these vouchers can only be redeemed on amazon.de.

If you have any problems paying with Amazon Pay, it's best to contact the AMAZON PAY CUSTOMER SUPPORT directly.

If you have any problems paying with Klarna, it's best to contact KLARNA-SUPPORT directly.

On the Klarna website you can find a detailed FAQ on all questions about invoice and installment purchase: TO KLARNA

Your package will be sent prioritized before all standard deliveries. This way we guarantee you an even faster shipping. This happens only after receipt of payment and is valid in all shipping countries of LevlUp. As soon as you have received a shipping confirmation, the carrier will transport your package on the regular shipping route.

No, this is unfortunately not possible.

The exact shipping rates will be calculated during your checkout for your shipping address. Additionally, you can see all rates on our PAYMENT & SHIPPING page.

Points you can earn from certain promotions on our Club page will be credited immediately. Points on orders will be credited only after your order has been shipped.

Points will be automatically credited to the account you specified when placing the order or to the account you are logged in to. Points for orders will be credited to your points account only after your order has been shipped.

This means that you have not yet been automatically registered in our loyalty points system. Please contact our customer support and they will register you manually.

The points will be credited to the email address you entered when placing your order. If you have now entered the same email address in the checkout with which you have already placed other orders, the points will be credited.

Due to technical limitations, it is not possible to receive points for orders placed before registering for the loyalty points program.

The points are always displayed in relation to the real shopping cart.

Of course, we always want to offer something new to our community and that's why we keep adding new discounts and rewards. What your heart desires the most, you have to know yourself.

You can only choose from the cool rewards from the loyalty points program.

You can get the rewards only through the loyalty points.

We also congratulate you on every birthday and therefore award you 70 points!

Your friend code is valid only once, but you can always request a new code :-D

We are constantly bringing and announcing new rewards for our community. You can always find the latest rewards at the bottom of the loyalty points page.

You can find all currently available levels on our LevlUp Club page.

If the maximum level is raised, we will of course announce it via our newsletter and visibly highlight it on the loyalty points page.

Even when you reach the maximum level, the fun doesn't stop and you can keep earning points for cool rewards!

If you return your order (even partially), all points of this order will be deducted from your points balance again.

No, redeemed points will be converted into discount codes for our store and can not be credited back. It doesn't matter if you used the discount code or returned the item for a full refund.

You will then receive credit for all previous levels as well.

All products from the loyalty program are free loyalty prizes that you can redeem with us. If in a rare case the product turns out to be damaged, please contact our customer support. The VIP drops (e.g. the shakers) are decorative items, i.e. they are not meant to be consumed with drinks.