Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his/her commercial nor to his/her independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has - or has taken possession of - the final goods.
To exercise your right of withdrawal, you must inform us (Body and Fit Sportsnutrition B.V., Mars 10, 8448CP Heerenveen, Netherlands, e-mail German: [email protected], e-mail English: [email protected], e-mail Français: [email protected], e-mail Italiano: [email protected], Tel: +4955189754748 ) of your decision to cancel this contract by means of a clear declaration (e.g. via the cancellation button in your customer account). You can use the attached template withdrawal form for this purpose, although this is not compulsory.
To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
B. Withdrawal form
If you wish to cancel the contract, please complete and return this form.
Important: Before posting your package, contact our customer support at [email protected]. There you will receive the return documents.
Body and Fit Sportsnutrtion B.V.
Email : [email protected]
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) _______________________________________________________
Ordered on (*) ____________ / received on (*) ______________________________________________
Name of the Consumer(s) ________________________________________________________
Address of the Consumer(s) ___________________________________________________
Signature of Consumer(s) (only in case of paper communication)
(*) Delete as applicable